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Signing
Up for Audio Response (Phone Banking)
1-800-204-6855
Follow
these steps to sign up for access to the audio response system:
- After
the credit union welcome message, the system asks you to select a
language option. Press the appropriate key on your phone to select a
language option. The system then offers the Select Main Menu options.
- To
sign up for audio response, press the 2 key on your phone.
- When
the system asks you to press 1 to sign up for audio response, press
the 1
key on
your phone.
- At
the “Enter your member number followed by the # key” prompt, enter
your member number using the keys on your phone. After entering your
member number, press the # key
on your phone.
- At
the “Enter the last four digits of your Social Security number”
prompt, enter the last four digits of the Social Security number of
the Primary member on the
account.
- At
the “Enter your new password” prompt, enter a password (4 digits).
- At
the “Re-enter your password for verification” prompt, re-enter
your password.
You
should now hear the following message:
“Your
audio response access has been activated.” The system will ask you to
enter your member number followed by the #key and your password. The
system then takes you to the Member Main menu, where you can access the
system immediately.
Typical call to check account information for Share Draft account
- Call
Phone Banking (1-800-204-6855)
- Welcome
Message
- Select
language
- At
the Main Menu (Press 1
for Member)
- Login
using your member number and password
- Member
Main Menu (Press 1
for Account Information)
- Press
1
for Shares, then Press 1
for Share Drafts
- Select
Share Draft account from list (if you have more than 1 share draft
account)
- Listen
to account balance information and last transaction
- Press
1
to list recent transactions
- Press
2
to list recent electronic transactions (Press
# to list more transactions)
- Press
3
to list recent checks
- Press
9
to hang
up
Notes:
- If
you have more than one account of a selected type, the system will
automatically list all accounts in order for you to select one.
- When
entering amounts and numbers, press #
after
entering the amount or number. Always include the cents, the system
will automatically insert the decimal point before the last two
digits.
- At
any time: Press 9 to hang up; Press
* to back up to the
previous menu.
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